After 10 seconds, press and hold the Power button for about 20 seconds until the Windows logo appears, disappears, then appears again. Unplug your USB-C device, then shut down your Surface by selecting Start > Power > Shut down. If the device came with a power supply, plug in the device. My video is not showing on my external monitorįor more info, see Troubleshoot connecting Surface to a second screen.

Not all USB-C compatible cables support all features.įor more info, see the section 'For devices using USB-C' in How to charge Surface. Use the cable that came with your device. If you’re using a USB-C hub, try plugging just the USB-C device directly into Surface. If you are having trouble with the USB-C port on your Surface or a USB-C adapter, here are some things you can try.įor some information about troubleshooting USB-C problems in general, see Fix USB-C problems in Windows. Surface Book 2 and later, all Surface Go models, Surface Laptop 3 and later, Surface Laptop Go, Surface Laptop Go 2, Surface Laptop Studio, Surface Laptop SE, Surface Pro 7 and later, Surface Pro 7+, Surface Pro X, and Surface Pro X Wi-Fi, Surface Studio 2 and later. The steps on this page apply to the following devices:

Surface book pro x